Privacy Policy

1. Introduction

Welcome to Shark-Wave. We are a premier sanitary ware distributor in the UAE, serving contractors, interior designers, architects, property developers, hotels, and retailers. Your privacy is of paramount importance to us.

This Privacy Policy explains how Shark-Wave (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website https://shark-wave.com (the “Site”) or interact with us as a client or potential business partner.

By using our Site and providing us with your personal data, you consent to the practices described in this policy.

2. Information We Collect

We collect information that helps us provide our services and foster our business relationships.

A. Information You Provide Directly:

Contact Information: Name, company name, job title, business email address, phone number, and physical address.
Project Information: Details about projects you are working on, including specifications, quotes, and delivery addresses.
Communication Records: Correspondence with us via email, contact forms, phone calls, or otherwise.
Account Information: If you create an account on our portal, login credentials and preferences.

B. Information Collected Automatically:

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our Site, including pages you visit, time spent on pages, click-throughs, and the referring website address.
Cookies: Our Site uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide a better experience and improve our Site. You can control cookies through your browser settings.

C. Information from Third Parties:
We may receive information about you from business partners (e.g., distributors, subcontractors) or publicly available sources to help us complete a project you are engaged in.

3. How We Use Your Information

We use the information we collect for the following business purposes:

To provide, operate, and maintain our services and Site.
To process your inquiries, requests, quotes, and orders.
To manage your account and our relationship with you.
To communicate with you about projects, products, services, promotions, and company news that we believe are relevant to your business interests.
To personalize your experience on our Site and deliver content and product offerings relevant to your professional profile.
For internal business purposes such as data analysis, auditing, developing new products, and improving our services and Site.
To protect our rights, property, or safety, and that of our clients or others.

4. Legal Basis for Processing (GDPR)

For our clients and contacts in the European Economic Area (EEA), we process your personal data on the following legal bases:

Performance of a Contract: Processing necessary to fulfill a contract with you or to take steps at your request before entering a contract (e.g., delivering an order).
Legitimate Interests: Processing necessary for our legitimate interests in conducting and managing our business, such as marketing similar products to existing clients, fraud prevention, and ensuring network and information security.
Consent: Where we have obtained your clear consent for a specific purpose (e.g., sending marketing newsletters to potential clients). You can withdraw consent at any time.

5. How We Share Your Information

We value your trust and do not sell your personal data. We may share information with:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., delivery couriers, payment processors, IT support, marketing agencies), provided they agree to keep this information confidential.
Business Partners: Where necessary to complete a project you are engaged in (e.g., with a subcontractor or installer).
Legal Obligations: If required to do so by law, regulation, or in response to a valid legal request from a governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill contractual obligations, comply with legal obligations (e.g., tax, accounting laws), resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.
Rectification: The right to request correction of inaccurate or incomplete data.
Erasure: The right to request the deletion of your personal data.
Restriction: The right to request the suspension of processing of your personal data.
Data Portability: The right to request the transfer of your data to another organization.
Objection: The right to object to our processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. International Data Transfers

As a UAE-based company, your information is processed primarily in the UAE. If we transfer data outside the UAE or EEA, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Shark-Wave
Email: [Insert dedicated privacy email, e.g., privacy@shark-wave.com]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.